Refund & Cancellation Policy

Last Updated: October 14, 2026

1. Introduction

This Refund & Cancellation Policy explains how refund requests and subscription cancellations are handled for WedoraSmart.

WedoraSmart operates an online wedding-planning platform through our website, https://wedorasmart.com, and web application, https://app.wedorasmart.com.

This policy should be read together with our Terms & Conditions and the terms presented at checkout when you purchase a plan.

If you have a question about a payment, refund, or cancellation, contact us at contact@wedorasmart.com.

2. Our Plans

WedoraSmart may offer free access, one-time purchases, and recurring subscriptions.

Our current plan structure includes:

• Demo: Free access with limited features.
• Individual: $15 one-time payment, with a limit of one wedding.
• Pro: $5 per month or $45 per year, with a limit of up to five weddings.
• Studio: $10 per month or $90 per year, with a limit of up to twenty weddings.
• Enterprise: From $150 per year, with a limit of up to fifty weddings, subject to the offer presented at purchase.

Prices, billing periods, features, and applicable conditions are those displayed in the relevant offer and checkout at the time of purchase.

3. One-Time Purchases

The Individual plan is offered as a one-time purchase where that option is shown at checkout.

If you experience a problem with a one-time purchase, contact us with your order details and a description of the issue.

We will review refund requests according to the purchase terms, the circumstances of the request, and applicable consumer-protection laws.

A purchase of digital access is not automatically refundable or automatically non-refundable in every circumstance. Any mandatory rights available under applicable law remain unaffected by this policy.

4. Subscription Plans

Pro and Studio may be offered as monthly or annual subscriptions.

Before subscribing, review the billing frequency, price, renewal conditions, and cancellation instructions shown at checkout.

If a subscription renews automatically, the applicable renewal terms will be presented as part of the purchase process.

5. Cancelling a Subscription

You may request cancellation using the cancellation method provided by the relevant payment provider or the support process made available by WedoraSmart.

If you need help locating the cancellation option, email contact@wedorasmart.com and include the email address associated with your account and relevant order information.

Unless the applicable offer or law provides otherwise, cancellation of a subscription stops future renewals but does not necessarily refund a payment already made.

The effective cancellation date and any continued access to paid features depend on the subscription terms, payment-provider arrangements, and applicable law.

6. Refund Requests

To request a refund review, please contact us at contact@wedorasmart.com. We will review your request according to the terms applicable to your purchase, the circumstances of the request, and any consumer-protection laws that apply. To help us identify your transaction and assess your request, please include the following information where available:

• Your order or transaction reference.
• The email address associated with your purchase.
• The plan purchased.
• The date of purchase or renewal.
• A clear explanation of the issue and the resolution you are requesting.

Please do not send full payment-card numbers, passwords, or other sensitive authentication information by email. We may request reasonable additional information if needed to identify the transaction and assess the request. We will handle your request in accordance with the applicable purchase terms and legal obligations. Submitting a refund request does not guarantee that a refund will be approved.

7. Technical Problems and Access Issues

If you cannot activate your license, access paid features, or use a purchased plan as expected, contact us at contact@wedorasmart.com.

Please describe the issue and provide relevant non-sensitive order or activation details.

Where reasonably possible, we will investigate the issue and provide assistance. If the problem concerns a payment provider or another third-party service, additional investigation may be necessary.

Nothing in this section limits any refund, repair, replacement, termination, or other remedy required by applicable law.

8. Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same purchase or have received an incorrect charge, contact us with the relevant transaction references.

We will review the available transaction information and work with the relevant payment provider where necessary.

Any confirmed correction or refund will be handled through the applicable payment process and in accordance with relevant legal requirements.

9. Payment Providers

Purchases may be processed through a third-party payment provider, including Lemon Squeezy where applicable.

Payment providers may have their own transaction records, dispute procedures, and terms. You may need to refer to the relevant provider for certain payment-related questions.

The payment provider’s procedures do not remove any rights or remedies that you have under applicable law or the terms of your purchase.

10. Consumer Rights

Your rights depend on the laws that apply to your purchase and circumstances.

Some jurisdictions provide specific rights concerning digital services, online purchases, subscription renewals, cancellation periods, or refunds.

Nothing in this policy is intended to exclude or restrict a consumer right that cannot lawfully be excluded or restricted.

Where mandatory legal requirements differ from this policy, the applicable legal requirements will prevail..

11. Changes to This Policy

We may update this Refund & Cancellation Policy to reflect changes in our plans, payment arrangements, service operations, or legal requirements.

We will update the “Last Updated” date when a revised version is published.

The terms applicable to an existing purchase will also depend on the agreement and legal requirements relevant to that purchase.

12. Contact Us

For refund requests, subscription cancellation assistance, or payment questions, contact:

WedoraSmart

Email: contact@wedorasmart.com

Website: https://wedorasmart.com

Application: https://app.wedorasmart.com